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Nutriorg Certified Organic Apple Cider Vinegar 500ml + 250 ml Combo
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FAQ Page

1. Are your products organic and certified?

 - It depends on the product, for example

  • Our juices are not organic.
  • Oats are available in both conventional and organic options.
  • All of our powders are 100% organic.

2. Do your products have preservatives or artificial additives?

- Juices have preservatives to maintain a shelf life.

3. What is the shelf life of your products?

-  Shelf life varies by product. Always check the label for product-specific expiry dates and storage instructions.

4. How should I store your products

- Store all products in a cool, dry place away from sunlight. Once opened, tightly seal the packaging or transfer contents to an airtight container.

5. Can your juices or foods be consumed daily?

- Yes, our products are designed for daily consumption as part of a balanced and healthy lifestyle. For specific health conditions, consult your physician or nutritionist.

6. How will I know if my order has been confirmed?

- Once you place your order, you will receive a confirmation email and/or SMS with your order number and summary.

7. Can I change my shipping address after placing an order?

- No! For any address change, it needs to be communicated to the customer support team. The backend team can change and update it before the product is dispatched.

8. How do I cancel an order?

  1. Before dispatch, you can cancel anytime and receive a full refund to your original payment source (usually within 5–7 business days).
  2. After dispatch or delivery, Cancellation is not possible. Please refer to our returns policy for replacement or refund eligibility.

9. When will I receive my refund or replacement?

  1. For prepaid orders, refunds are processed to the original payment source within 5–7 business days of approval.
  2. Replacements are dispatched within 3–5 business days of claim approval, depending on stock availability.

10. Can I exchange a product?

- We don’t offer direct exchanges. To change a product, please cancel the current order (if before dispatch) and place a new one. 

11. How do I track my replacement or new order?

- Once your replacement or reordered item is dispatched, we’ll send tracking details via email/SMS. You can also track it in your account dashboard or on our courier partner’s site.

12. Do you ship internationally?

- Yes, we deliver internationally. Please drop us an e-mail at sales@nutriorg.com. We would love to send you our products.

13. How do I contact your customer support?

We’re here to help!

  • 📧 Email: customercare@nutriorg.com
  • 📞 Phone/WhatsApp: 9119105555
  • ⏰ Support Hours: Mon–Sat, 10 AM–6 PM